Help Centre

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Answers about building your CV, AI credits, Pro Passes, PDF downloads and your account.

Answers

Getting started

How do I create my first CV?

Choose "Build my CV" on any page. The editor opens, where you add your target job and your details. You can add or remove sections as you go, and the preview updates as you type.

Do I need an account to build a CV?

You can start a CV as a guest. To save it online, use the AI features or download a PDF, you need a free account.

Can I add a job ad from a file?

Yes. In "Target Role & Context", choose "Upload job ad" and pick a PDF, Word (.docx) or text file. Its text appears in the Job Description box so you can check it. The file is read in your browser and isn't uploaded.

AI features

How does the AI use the job ad?

When you paste a job ad, the AI uses it to suggest duties, skills and a career profile that fit that role, and to word your experience for it. It works from what you tell it, and you choose what to keep.

What is "Tailor to this job"?

It makes a new copy of a saved CV for one job ad, with a career profile, skills and duties suggested for that job. Your original CV isn't changed. It uses 2 credits.

What does the ATS check do?

It compares your CV with a job ad and shows the keywords you have and the ones you're missing, plus layout and content tips. It's a guide, not a guarantee of how an employer's system will rank your CV. It uses 3 credits.

How do the AI photo tools work?

The AI can turn your profile picture into a professional passport-style headshot, or show you in work clothes that suit your target job. Each photo edit uses 8 credits.

Credits & billing

How do plans and credits work?

Building and downloading your CV is free in the Classic and ATS Plain templates. A Pro Pass (30 or 90 days) unlocks all 10 templates and up to 25 saved CVs, and includes AI credits. Each AI action uses credits, and you can top up any time. Everything is a one-time payment: no subscriptions, nothing renews automatically, and credits never expire.

Can I get a refund?

Yes, within 7 days of buying, if you haven't used any AI credits or downloaded a CV in a Pro template since that purchase. If an AI action fails, its credits are returned automatically. For anything else, email support@buildaicv.com. See our Terms of Service for the full refund policy.

CVs & PDFs

How do I add videos to my CV?

To add a self-introduction video, paste your video link in the Personal Details section. It shows as a play button on your photo in the PDF. Under "Work Videos" you can add links to videos of your work.

Can I copy or rename a CV?

Yes. In My CVs, use Duplicate to copy a CV and Rename to give it a clear name. "Tailor to this job" also makes a named copy for a job ad.

Why can't I download a Pro template?

Pro templates need an active Pro Pass to download. You can preview them at any time, and download your CV in the free Classic and ATS Plain templates.

Your account

How do I delete my account?

Email support@buildaicv.com from your account's email address and we will delete your account and its data.

Still need help?

Email our support team and we'll get back to you as soon as we can.

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